"We are a customer first company, and we strive to provide you with a seamless experience of the highest quality products. However, sometimes things happen, so if there is something wrong with the item you receive, we will do our best to fix it and be content.
If you would like to return your order, please contact us at firstname.lastname@example.org within two weeks of receiving your order. If you find a fault with us, please take a picture of the defective or error condition sent to you and attach it to the initial email with the instructions.
If you do not provide a reason for returning the item or sending it back without first contacting us, we will not refund it.
Refunds for returned items will be returned to the original payment method used when you placed your order.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.The returned products should not be used and should be sent to us in their original packaging.
Please put "Return of Goods" on the package to avoid some misunderstanding.
If you have any further questions regarding returns, please feel free to contact us at email@example.com."